Jason R. Westbroek
New member
- Jul 17, 2024
- 3
- 0
Hello everyone, I'm new here and was asked to tell you a little about myself. I'm 50 years old and I'm an avid outdoorsman, I love hunting, fishing, camping and off-roading. I have been an ASE Certified Automobile Technician for 35 years. I was a technician at Big O Tires in North Ogden for 34 years and about a year and a half ago I purchase the business (Big O Tires) from my brother.
I have owned several ATVs in the past and have wanted a UTV for awhile. I saw the new 1500 and fell in love, I purchased a Northstar in Pursuit Camo in April. Since I picked it up April 12th I have had nothing but problems with it and it has spent a month and a half in the service department for various problems. I was wondering if anyone else has experienced these same problems.
1. Roof leaks above rear view mirror, above sun visor, above drivers front and rear door. The dealership replaced all of the seals including a new windshield and hinge seals. It still leaks in the same exact spots. Polaris told the dealership that we damaged the seals by pressure washing the UTV and that it says in the Owners Manual to not use a pressure washer. I checked the owners manual and it actually says do not use a pressure washer, who would ever think that you can't use a pressure washer to get mud off an off-road vehicle?! And how are you supposed to get mud off an off-road vehicle without a pressure washer? The first time the roof leaked on me was in a rain storm before I had ever washed it.
2. After sitting out in the sun one day (which a UTV should be able to do) I noticed that both drivers side doors had warped enough that you can put your hand between the door panel and the glass.
3. I've had problems with the ride command sending me emails telling me there is a problem and an error code but nothing was found at the dealer. The dealer replaced the ride command and so far that seems to be fixed.
4. After 470 miles I had a wrench pop up on my instrument cluster which in my business that means it needs service. The dealership told me since I was driving it on and off road that it was harder on the engine and that it needed an oil change. The UTV showed the oil life at 76% but I changed it anyway and reset the oil life but the wrench still shows up on the cluster. Reading through the owners manual it says the wrench flashes if you need service but it doesn't say anything about it saying on solid.
5. The rear utility light quit work because it had water in it, when they replaced the light it still didn't work. They found the water came in through the roof and blew the fuse that's in the roof that supplies power to the light.
6. The windshield washer leaks washer fluid when it hasn't even been used and stains the windshield. You scrub it and get it clean, don't drive it and then get in it the next morning to find another streak of washer fluid dried on the windshield in the drivers view. Polaris has no suggestion for this.
7. The cover to the door lock cylinder on the drivers rear door fell off. The dealership replaced that without a problem but now the key seems to stick a little going in and coming out.
8. The UTV has a light and dark mode in the ride command. With the headlight on you can switch it from light to dark mode or dark mode to light mode and it stay in that setting. If you don't have the headlights on you can not get to stay in light mode. During the day you need it in light mode to be able to see the info, MPH , Tach, etc... but the only way you can get it to stay in light mode during the day is to have your headlights on. I have a street legal kit on this which already has daytime running lights, I don't want to drive around all the time with my headlights on.
Just wondering if anyone else is having the same problems or if anyone has any suggestion? Thanks in advance and sorry for the long post. I'm posting some of the pictures but it won't let me show all the pictures I have.
I have owned several ATVs in the past and have wanted a UTV for awhile. I saw the new 1500 and fell in love, I purchased a Northstar in Pursuit Camo in April. Since I picked it up April 12th I have had nothing but problems with it and it has spent a month and a half in the service department for various problems. I was wondering if anyone else has experienced these same problems.
1. Roof leaks above rear view mirror, above sun visor, above drivers front and rear door. The dealership replaced all of the seals including a new windshield and hinge seals. It still leaks in the same exact spots. Polaris told the dealership that we damaged the seals by pressure washing the UTV and that it says in the Owners Manual to not use a pressure washer. I checked the owners manual and it actually says do not use a pressure washer, who would ever think that you can't use a pressure washer to get mud off an off-road vehicle?! And how are you supposed to get mud off an off-road vehicle without a pressure washer? The first time the roof leaked on me was in a rain storm before I had ever washed it.
2. After sitting out in the sun one day (which a UTV should be able to do) I noticed that both drivers side doors had warped enough that you can put your hand between the door panel and the glass.
3. I've had problems with the ride command sending me emails telling me there is a problem and an error code but nothing was found at the dealer. The dealer replaced the ride command and so far that seems to be fixed.
4. After 470 miles I had a wrench pop up on my instrument cluster which in my business that means it needs service. The dealership told me since I was driving it on and off road that it was harder on the engine and that it needed an oil change. The UTV showed the oil life at 76% but I changed it anyway and reset the oil life but the wrench still shows up on the cluster. Reading through the owners manual it says the wrench flashes if you need service but it doesn't say anything about it saying on solid.
5. The rear utility light quit work because it had water in it, when they replaced the light it still didn't work. They found the water came in through the roof and blew the fuse that's in the roof that supplies power to the light.
6. The windshield washer leaks washer fluid when it hasn't even been used and stains the windshield. You scrub it and get it clean, don't drive it and then get in it the next morning to find another streak of washer fluid dried on the windshield in the drivers view. Polaris has no suggestion for this.
7. The cover to the door lock cylinder on the drivers rear door fell off. The dealership replaced that without a problem but now the key seems to stick a little going in and coming out.
8. The UTV has a light and dark mode in the ride command. With the headlight on you can switch it from light to dark mode or dark mode to light mode and it stay in that setting. If you don't have the headlights on you can not get to stay in light mode. During the day you need it in light mode to be able to see the info, MPH , Tach, etc... but the only way you can get it to stay in light mode during the day is to have your headlights on. I have a street legal kit on this which already has daytime running lights, I don't want to drive around all the time with my headlights on.
Just wondering if anyone else is having the same problems or if anyone has any suggestion? Thanks in advance and sorry for the long post. I'm posting some of the pictures but it won't let me show all the pictures I have.
